Barcelonize S.L is a company based in Castelldefels, Spain with CIF B66484593

 

PAYMENT

 

We accept payments made by bank transfer, all major credit cards, Paypal and cash payment. Paypal payments are subjected to a 3.6% surcharge and credit card payments are subjected to a 1.8% surcharge. All events must be paid for in advance. In the rare case that there are any outstanding payments after the event has taken place, barcelonize S.L will take the necessary steps to recover these payments. Additional services and extra expenses incurred by the client during the event will be invoiced following the event and are payable within 14 days of the date of invoice. 

 

DEPOSIT

 

We require 100% payment to confirm an event, in some cases a minimum deposit of 50% of the total cost is requested upon confirmation in order to guarantee the contracted services. 

 

PRICE

 

All payments must be received in Euros and in full exclusive of any bank charges incurred. In the event of errors or omissions in a proposal or where an increase is caused by a change in circumstance, barcelonize S.L reserves the right to amend quoted prices with notice given to the client. 

 

CHANGES TO EVENT ATTENDEE NUMBERS

 

The client must pay for the pre-agreed number of event attendees, as confirmed at the time of booking. Any reduction in the number of attendees must be made at least 5 working days before the date of the event and then can only be a reduction of no more than 10% of the total number of attendees. In the event of a final reduction in the numbers of more than 10% or within 5 working days barcelona S.L will be under no obligation to reduce the price of the event. There may also be instances where reducing the number of participants in an event will result in an overall increase of a pre-negotiated group cost. Customers will be advised of such instances in advance. 

 

CANCELLATIONS

 

In the instance of an event being cancelled by the service provider due to unsuitable weather conditions or any other unforeseen factors, barcelonize S.L will try to reschedule the event, if this is not possible, a partial or full refund will be given. Cancellations made by the client up to 24 hours after the payment has been made will be refunded in full except when the date of cancellation is within 5 working days of the actual booked activity date. Cancellation fees are as follows: Cancellations made up to:1 week before any activity are subject to a 100% Cancellation fee, 2 weeks before any activity are subject to a 50 % Cancellation fee, 30 days before any activity are subject to a 15% Cancellation fee.There are a few specific exceptions to the above guidelines, clients are asked to verify these terms at the time of booking if there are any doubts. 

 

AVAILABILITY

 

All experiences are offered subject to availability. Confirmation of availability is not valid until received in writing by us. Pre-reservation of an event can be made on receipt of a partial payment. Confirmation of an event booking can then only be guaranteed on receipt of full payment. 

 

TRANSPORTATION

 

Other than where we specifically include or organise transportation as part of an event, barcelonize S.L accepts no responsibility for a participant’s delay or failure to show at an event. Details of any public transportation given to clients by us in relation to our activities are given only as an extra, non-obligated service and are subject to change. Barcelonize S.L accepts no responsibility for any unexpected mishaps regarding public transport and highly recommends that you take the time to visit the appropriate transport websites to plan your journey carefully. 

 

RESTRICTIONS

 

Certain experiences are subject to minimum requirements including minimum or maximum age, health, weight or height etc. Such restrictions as well as what to bring, recommended clothing and minimum or maximum participant requirements are stated clearly on our website. Once booked, you may be liable for charges if you are forced to cancel because the stated requirements are not met, therefore you are asked to read activity descriptions carefully on our website first before booking. Barcelonize S.L will not be responsible if these restrictions are not met. 

 

PERSONAL ACCIDENT INSURANCE

 

Many of our experiences involve varying degrees of risk. Some of these service providers may request that you sign a disclaimer before participating in an event. You will be informed of such cases before participating. All of our partners are fully insured however as an extra precaution we strongly urge that you take out additional personal travel insurance. 

 

 

Terms and Conditions

EXPERIENCE DESCRIPTIONS

 

The descriptions of experiences, events and venues in our brochure and on our website serve as indications only. There may be slight variations in schedules, venues and timings. If this information is important to you, please check with us at the time of booking. The pictures used in all promotional literature to illustrate experiences, particularly those that take place at more than one location, are used as an indication only. The vehicles, craft, machines, animals and settings at each venue do vary. 

 

EXPERIENCE VENUES

 

The Barcelonize network of experience service providers includes many of Catalonia’s best experience locations. We are always adding to the locations we offer, but occasionally we may need to withdraw venues featured here for reasons beyond our control. If your chosen location is withdrawn, you will be offered alternative venues wherever possible, but please note this is likely to be in a different location. Each venue has its own terms and conditions (available upon request) and your participation is conditional on your acceptance of these. 

 

EXPERIENCE SESSION LENGTHS

 

Session lengths are approximate, varying from venue to venue and are given simply as an indication of the time you will spend at the venue. We give itineraries as a guide only and the running order of an event may change. 

 

CONDUCT

 

Personal conduct on all events is expected to be of a good standard. The service provider reserves the right to terminate a customer’s participation or refuse entry if their conduct is deemed unruly. In such cases barcelonize S.L accepts no responsibility for any losses incurred. 

 

PERSONAL SAFETY

 

Our suppliers are asked to provide the highest standards of safety for all customers and whereas we strive to inspect and attend many of the events throughout Catalonia, barcelonize S.L cannot provide any guarantee of the suppliers safety or performance standards. Many of our experiences involve varying degrees of personal risk. Some suppliers will require participants to sign disclaimers and may reserve the right to deem a person unfit for the experience. In this case, their decision and judgment is final.